Benign to Five on knowing when to fold ’em

Fishslice1

Fishslice1” by Original uploader was Jcvamp at en.wikipedia (Original text : FreeDigitalPhotos.net) Licensed under CC BY-SA 3.0 via Wikimedia Commons.


Is there a more frustrating end to a conversation than “get over it?” Possibly “whatever” or a massive expulsion of wind, but it’s a close-run thing. “Get over it” is a favourite of fuckwits the English-speaking world over, a way of losing an argument without technically losing an argument.

If you’ve ever been told to “build a bridge”, “move on” or “harden up”, this column is dedicated to you.

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My email to Hoo haa Bar

Earlier this month, two young women tried to get into a venue on Melbourne’s Chapel Street by the name of Hoo haa Bar. They happened to be partners. They happened to be holding hands.

The women say that they were not permitted entry, and suspect their sexual orientation had more than a little something to do with it. Several witnesses support their claim.

Of course, it’s all “alleged” at this stage.

What’s not alleged is Hoo haa Bar’s Facebook-page response to the ensuing furore. It’s real and you can read it here.

I get confused, flustered, but ultimately excited when private enterprises show a willingness to respond to questions and criticism. And I feel like I have cola-activated Wizz Fizz in my underpantal region when they choose to play the woe-is-us victim.

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VINTAGE HAUGHT: My email to Gasp Jeans

In September last year Gasp Jeans received an email from a customer disgusted with the service she’d received at their Chapel Street store. It was the perfect opportunity for Gasp to punch out some Marshallian brilliance and then tan themselves in the intense light of the public goodwill that would inevitably have followed.

That, of course, is difficult without some pretty special response-email talent in your customer service area, so an alternative might have been a sincere apology, an “any inconvenience caused” template reply, or to follow medium/large-business best practice and just ignore the email completely.

Instead, they flew to Fuckwitery, Texas, went into a gun shop called The Customer is Always Wrong, purchased a semi-automatic email response weapon and fifty kilos of ungrammatical ammo, returned to Australia and proceeded to do the online equivalent of “going postal“.

The exchange got the social media virus and soon just about everyone had it.

You can – in fact, you must – read (or relive) the full story here.

Here’s what I wrote to them a few days later:

Dear Gasp,

I’m just going to cut to the chase: can you please abuse me by reply email?

I’ll be brutally honest (I know you goddamn respect that): your clothing doesn’t really do it for me – diamante encrusted denim isn’t my thing.… Read the rest

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