The Haught guide to mystery shoppers

Many mystery shoppers wear hoods

Is mystery shopping a handy tool for monitoring and improving a company’s customer service or an insidious program aimed at scaring workers into decorous behaviour?

Have you ever been mystery shopped? That’s when someone interacts with you in your place of work either over the phone or in person, pretending to be a customer or potential client. They’re usually acting on behalf of your employer, in most cases through a specialist firm. They report back on things like your phone voice, whether you had Vegemite in the corners of your mouth, your odour and your overall manner.
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The Haught guide to Jehovah’s Witnesses

Baby wildebeest FINAL

Years before I became a worldly, cynical and wildly popular blogger, Jehovah’s Witnesses preyed on me like I was a baby wildebeest with polio who’d been isolated from the herd and was click-clacking around the savannah in ill-fitting wildebeest calipers.

What started with polite questions about my beliefs, turned into requests for me to read passages from their Bible on my doorstep, to do “a little Truth Jig” as one of them played a ukulele and, once even, to sing a country and western song called “You’re transfusin’ for a bruisin’”. Naive and meek, I duly acceded to every one.… Read the rest

My email to Margaret Court

by Haught 9 Comments

Gay marriage. It’s died down completely as an issue since I wrote this letter to Margaret Court earlier in the year, but I thought I’d post it just for shits and giggles.

I don’t know what shits have to do with giggles. Do you? Margaret Court almost certainly does and I deeply regret not asking her what the shits/giggles link is in the below email to her.

Indeed, Margaret knows many things, including that “Australia is on a steep moral decline” and that “Minorities are now making it harder for the majority.”

I recommend reading Margaret’s Herald-Sun magnum opus from January before getting to my frippery: