Woolworths survey

People sometimes ask me whether I really send the emails I publish on Haught to the people and companies they’re addressed to. I assure them, and can assure you now (seriously, for a change), that I always do.

In the case of the email below, though, it was easier said than done.

I tried sending it using the online ‘feedback form’ – and got an error message not once, but six times. It finally struck me that the email (and my non-sarcastic original) was being rejected based on length. There’s no mention of a word restriction on the website and the error message that came up each time should be inducted into the Pantheon of Clarity and Helpfulness alongside the myki website and this peach from the United States (for an actual, accredited private university).

Woolworths error

My favourite part is the little hint that you might have more luck if you just wait a while. And the key is a nice little touch. The key into what? A cellar of frustration and missed payments?

Anyway, I finally found a way. This is what I sent:

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