My email to Hoo haa Bar

Earlier this month, two young women tried to get into a venue on Melbourne’s Chapel Street by the name of Hoo haa Bar. They happened to be partners. They happened to be holding hands.

The women say that they were not permitted entry, and suspect their sexual orientation had more than a little something to do with it. Several witnesses support their claim.

Of course, it’s all “alleged” at this stage.

What’s not alleged is Hoo haa Bar’s Facebook-page response to the ensuing furore. It’s real and you can read it here.

I get confused, flustered, but ultimately excited when private enterprises show a willingness to respond to questions and criticism. And I feel like I have cola-activated Wizz Fizz in my underpantal region when they choose to play the woe-is-us victim.

625 views

My attempt at erotic fiction

ImageA few years ago, I was reading Peter Temple’s crime thriller The Broken Shore and found it so inspiring, I decided to write some fan fiction. It was good, very good, but I got sidetracked by other projects and forgot to ring back the many many publishing houses who had asked me to turn it into a novel, or any of the Hollywood studios who had enquired as to whether I would give them the film options.

Only since the success of Fifty Shades of Grey, the book that began as erotic Twilight fan fiction and became an international best seller, have I revisited my work. I discovered  that what I had – its working title was Cold Comfort –  was undoubtedly first-class prose, but it was single-genre prose.

I’m a trendsetter by nature, but I’m also a brilliant entrepreneur and I know when to start from scratch and when to take a proven idea and make it even better. So Cold Comfort became Cold Tequila Comfort, an erotic crime thriller no longer based on Peter Temple characters.

Here’s an excerpt for your delectation.

(If you like it, I might post some more again soon.

Let’s be honest, I’m going to be posting some more again soon.)… Read the rest

978 views

I’ve hit pay dirt… again

by Haught 5 Comments

Sometimes I receive messages in the spiced ham folder of my email that get me so excited I feel like I want to climb onto the tallest building in the suburb and shout my exhilaration to the world. I’m always reluctant to do that because I also feel like I could spontaneously combust at any moment and the tallest building in the suburb happens to be a school, and I wouldn’t want to scare the kiddies, or spatter them with charred human meat.

I think the closest I’ve ever come to climbing the bell tower at St Mary’s with post-email elation was after reading this little doozy. But today I received a piece of electronic correspondence that blew Jean Fafona’s effort out of the water. Some of that water happily sprayed onto me, putting out the fire that had started on both of my arms.

Here it is:

94 views

An ode to cant

I’m pretty sure every single blogger in Australia has had a crack at parodying the ‘Ode to can’ poem in the Commonwealth Bank TV commercial featuring Toni Collette.

In fact so many people have seen the ad, found it irksome, and decided to take the piss out of it, that there’s a very good chance the poem below has at some time been uttered, if not published, verbatim by at least four separate people in the last ten days.

But who said Haught Feelings was original?

391 views

THE RESPONSE: My email to Metro Trains

Image by: Zed Fitzhume

In May I sent an email to Metro Trains. It started out as an opportunity for the Big Blue M to test their complaint response writing skills against the new public transport (and possibly the world) standard. It ended as an angry diatribe, I’ll admit. For this reason, if Metro had erred slightly on the side of conservatism in their reply, I would have given them some latitude.

They didn’t, however, err on the side of conservatism so much as put every single egg they’ve ever owned into the conservative basket:

527 views

My email to Metro Trains

by Haught 20 Comments

I wrote a letter to Metro Trains.

Exciting times.


Dear Metro Trains,

My name is Jonathan Rivett. You might know me – I’m kind of a big deal.  (I have many leather-bound books, and my apartment smells of rich mahogany.)

If you’e not familiar with my work, here’s a quick summary. A couple of weeks ago I became very, very famous when I posted on my blog an email exchange between me and Yarra Trams.

I sent them my account of a tram trip my wife and I had endured during which a drunk man abused passengers in a theatrical baritone. I felt that Yarra Trams had been less than truthful with their insistence that the police had been called once this man’s antics had gone from entertaining to distressing and wanted to know the real story. It was an immensely humorous and exquisitely worded piece of correspondence.

Instead of coming back with a hollow, supermarket-bought reply email, Yarra Trams responded in kind. I posted their brilliant email on my blog. The radio station 3AW found it, then The Age got wind of it and the rest is history.

Anyway, long story short: I thought I’d give you a chance to better your bitter public transport rivals.… Read the rest

1,186 views

VINTAGE HAUGHT: My email to Gasp Jeans

In September last year Gasp Jeans received an email from a customer disgusted with the service she’d received at their Chapel Street store. It was the perfect opportunity for Gasp to punch out some Marshallian brilliance and then tan themselves in the intense light of the public goodwill that would inevitably have followed.

That, of course, is difficult without some pretty special response-email talent in your customer service area, so an alternative might have been a sincere apology, an “any inconvenience caused” template reply, or to follow medium/large-business best practice and just ignore the email completely.

Instead, they flew to Fuckwitery, Texas, went into a gun shop called The Customer is Always Wrong, purchased a semi-automatic email response weapon and fifty kilos of ungrammatical ammo, returned to Australia and proceeded to do the online equivalent of “going postal“.

The exchange got the social media virus and soon just about everyone had it.

You can – in fact, you must – read (or relive) the full story here.

Here’s what I wrote to them a few days later:

Dear Gasp,

I’m just going to cut to the chase: can you please abuse me by reply email?

I’ll be brutally honest (I know you goddamn respect that): your clothing doesn’t really do it for me – diamante encrusted denim isn’t my thing.… Read the rest

486 views