Last week I sent an email to Metro Trains.
I haven’t yet heard anything back from an official representative, but reader Veloaficionado has had an excellent stab at responding on their behalf:
… Read the rest
Dear Mr Haught,
As a representative of Metro, I will take the opportunity to reply to your latest letter. At Metro, we pride ourselves on keeping abreast of all commentary on our performance, and although some may call this paranoid and in the vein of witch-huntery, Section G-37-B is very good at its job. The surveillance equipment they deploy is second to none, and the data encryption and database security employed is world class, deep within the reinforced concrete 3rd basement level where it is stored.
So rest assured that we are aware of your reputation and previous correspondence with other instrumentalities and businesses, and we wish to reassure you that we take your views of our performance very seriously.
However, we must take issue with absolutely everything that you say, even that we seem to employ public image management that is somewhat amateurish and implausible, or to you, it seems, laughable. We have spent a substantial amount of public money on such well-credentialed public relations advisors, who have offices in major European capitals and both the east and west coasts of the US.