At the end of last month you might recall that I began the #FreeAnnie campaign. If you didn’t catch the…
Read MoreIn May I sent an email to Metro Trains. It started out as an opportunity for the Big Blue M…
Read MoreAs The Age reported this week Metro Trains has, over the last year, gone into a fine dispensing frenzy. One of the people…
Read MoreI have a back catalogue of unsent Metro Trains complaints that, if put down on paper, scrunched into a ball and launched into space, would quickly begin orbiting the sun and become our solar system’s fourth largest planet.
Read MoreToday the Australian Communications and Media Authority (ACMA) said Kyle Sandilands’ November on-air ejaculation of bile was a little bit bad…
Read MoreI’ll be brutally honest (I know you goddamn respect that): your clothing doesn’t really do it for me – diamante encrusted denim isn’t my thing. But by Christ I love your approach to customer service via the written word.
I find the style of your (recently much-publicised) email correspondence nothing short of mesmerizing. The gloriously specific examples, the beautifully restrained sprinkle of Latin, the extravagant defense of your staff… truly exhilarating stuff.
I want one of your emails to call my own.
Read MoreYou may have noticed by now that I believe sarcasm is the second highest form of wit (lavatory humour being…
Read MoreRecently, you might have seen an ad for an alcoholic beverage company where young men and women shout noises at…
Read MoreLate last year a man sent me an email that I thought had changed by life. It went like this:…
Read MoreEarlier today I gave Yarra Trams the benefit of my feedback. Here’s a transcript of what I wrote:
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