My email to 7-Eleven

by Haught 0 Comments

The 7-eleven logo (the 7 stands for how many dollars workers brings home per month)

 

Last year, the ABC and Fairfax investigated 7-Eleven in Australia and found that they systematically underpaid workers.

Yesterday the law firm representing many of these employees revealed that one of those workers – Sohail – was paid $325 for about 685 hours of work at a store in Sydney.

That works out to a pay rate of 47 cents per hour.

In other words, when you went into the 7-Eleven in question and paid $8.50 for a raspberry Weis’ you were generously contributing to half of Sohail’s weekly salary. Or, if you bought “coffee”, for two hours of his labour.

(Unless 7-Eleven were underpaying and overworking their staff, which would seem to be highly unlikely and would throw my maths out.)

Anyway, I wrote an email to them.


Dear 7-Eleven Senior Executives,

I usually write very serious emails to companies and people, but this one is a little bit mischievous (as well as sincere and in parts). I hope you don’t mind and take it in the spirit it’s intended.

You see, a position has recently opened up at the company I founded nearly four years ago. You will have heard of it: Haught Enterprises. It’s now become so large and so successful that I’m looking for a Chief Executive Officer to do what CEOs do… deliver value and drive strategic synergies and warn people against socialism and shit.Read the rest

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My email to The Goodnight Society

goodnight card

For Mother’s Day I decided to get my wife some pyjamas. I did my online research, found a company by the name of The Goodnight Society and, with plenty of time to spare before the 10th of May, I bought some sleepwear.

It never arrived.

Australia Post told me they’d delivered it weeks before Mother’s Day so I got in contact with The Goodnight Society by email. A woman by the name of Kathryn Tyrrell, whom I later found out is the founder of the company, confirmed that they had delivered the clothes to the correct address shortly after I’d ordered them.

Minutes later she followed up with this:

Hi again!

I’m worried about leaving you in the lurch for Mother’s Day if the parcel has gone missing! Do you want me to get another set in tonight’s express post while we see if the other one can be tracked down?

Cheers

What a lovely offer, I thought. And how entirely unfair that a small business should have to make up for the mistakes of another, much larger organisation. So I thanked Kathryn, declined and pursued Australia Post.… Read the rest

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My email to Facebook

by Haught 19 Comments

My email to Facebook

If you’re one of the people who follows me on Facebook (thanks by the way), chances are you almost certainly don’t see every one of my posts – or more to the point, don’t even get the opportunity to see all of them. There’s also quite a good chance you get the chance to see fewer than half. In fact there’s some chance you see none at all and you’re reading this post because you also follow me on a more dependable service like Twitter, Google+ or email.

And it shits me up the wall.

This Guardian article gives a really good summary of how and why it happens. It also reveals that I’m by no means the first person who’s thought of writing a letter to Facebook about this very topic. (But let’s be honest, blogging smart-arse emails was never sparklingly original, anyway.)

Anyway, I wrote one. It’s undoubtedly my most self-indulgent, tangential and metaphorically jumbled yet. You’ll bloody love it.… Read the rest

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My email to Connex

by Haught 2 Comments

Con

If you’re a relative newcomer to Haught, you might not know that before I was writing immaculately worded emails to big-name dickheads and corporate galoots like Microsoft, Alan Jones, Coles and Woolworths , I became a household name (and got people asking why there wasn’t a Nobel Prize for Blogging) writing to public transport companies.

Well, I’ve decided it’s time to return to my roots.

Now, if you’re familiar with what it’s like to be on a Melbourne train during peak hour, or slightly before or after peak hour, or in hot weather, or in mildly warm weather, or when it’s raining, or drizzling, you have my sympathies. You can also probably go straight to the email below.

If you’ve never had the displeasure of a Melbourne train experience, you might also want to get up to speed on just how badly our train system is operated before you read the email below. You can do that by reading my email to Metro trains from a couple of years ago, this recent Age article on continual overcrowding, or the most recent Canstar City Train Ratings.

 

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My email to Microsoft

My email to microsoft

Recently, Microsoft realised “oops – we desperately need to give the arse to many many thousands of employees”. Last week, they left the job of telling these people to a man by the name of Stephen Elop, the Vice-President of Microsoft Devices & Services.

The email he wrote to staff was 1113 words and 14 paragraphs long and, when it became public, received much negative media attention. You can read it here (but set aside a good ten to twelve hours):

Picture 20

 

 

 

I decided I’d drop him an electronic line.… Read the rest

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My email to Woolworths

by Haught 3 Comments

Woolworths survey

People sometimes ask me whether I really send the emails I publish on Haught to the people and companies they’re addressed to. I assure them, and can assure you now (seriously, for a change), that I always do.

In the case of the email below, though, it was easier said than done.

I tried sending it using the online ‘feedback form’ – and got an error message not once, but six times. It finally struck me that the email (and my non-sarcastic original) was being rejected based on length. There’s no mention of a word restriction on the website and the error message that came up each time should be inducted into the Pantheon of Clarity and Helpfulness alongside the myki website and this peach from the United States (for an actual, accredited private university).

Woolworths error

My favourite part is the little hint that you might have more luck if you just wait a while. And the key is a nice little touch. The key into what? A cellar of frustration and missed payments?

Anyway, I finally found a way. This is what I sent:

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My email to Myer

by Haught 1 Comment

Yesterday, the CEO of the department store Myer, Bernie Brooks is said to have told a business conference that an increase in the Medicare levy to help fund the National Disability Insurance Scheme (NDIS) would be bad for their business. He said that the $350 per year that an average-income earner would pay towards the NDIS under the proposed funding model “is something they would have spent with us”.

I’m weighing into this discussion relatively late: the response since about 3pm yesterday, on social media and beyond, has been pretty epic. Myer realised this morning that things were getting out of hand and crafted this exemplar of corporate communication, hilariously mentioning that one of the reasons they were opposed to the increase in the levy was that it might lead to “negative consumer sentiment”.

So, belatedly, here’s my email to Myer’s exalted leader:

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My email to myki

myki imageIn 2002 the Victorian State Government began to take steps towards changing to a new public transport ticketing system that would replace the distinctly unimpressive (but vaguely stable) Metcard.

The new model would introduce smartcards to Victoria for the first time and, according to those in the know, avert the problems that would come from the impending obsolescence of the previous system.

A zillion dollars and six eons later, myki was finally introduced.

Not one single element of it was inherently better than the Metcard system. It was slower in every regard, not remotely intuitive, riddled with bugs, accompanied by a public information campaign involving gross condescension, and abysmally impractical for visitors to the state.

Smart? It was as dumb as buggery – a veritable imbecile in the pantheon of ticketing systems.

And still is. Very little has changed since its first drunken, wayward, confusing steps. It would look hopelessly out of place in the early 2000s and is hilariously inadequate in the hyper-digital world of 2013.

Since the 29th of December 2012 it has been the single principal ticketing system across Victoria (alongside V-Line tickets) and has proved an utter shambles of a “solution” (as the corporate wankers say these days).… Read the rest

1,466 views

My email to Coles

by Haught 5 Comments

Coles logoHaughtist Elizabeth Campbell wrote a couple of weeks ago imploring me to send an email to Coles on her behalf. She had just had the final straw land upon her back (yes, I am intimating that she is a broken-backed camel): during a visit to a Coles store a few days after Christmas she encountered a veritable Everest of hot cross buns awaiting mindless consumption.

She demanded an explanation from the store manager who gave her the old “I’m just the manager of the entire store” excuse and then came to me.

I’ve been meaning to write to Coles for months and so was happy to oblige.

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