I have a back catalogue of unsent Metro Trains complaints that, if put down on paper, scrunched into a ball and launched into space, would quickly begin orbiting the sun and become our solar system’s fourth largest planet.Read More
I’ll be brutally honest (I know you goddamn respect that): your clothing doesn’t really do it for me – diamante encrusted denim isn’t my thing. But by Christ I love your approach to customer service via the written word.
I find the style of your (recently much-publicised) email correspondence nothing short of mesmerizing. The gloriously specific examples, the beautifully restrained sprinkle of Latin, the extravagant defense of your staff… truly exhilarating stuff.
I want one of your emails to call my own.Read More