My email to Yarra Trams
Earlier today I gave Yarra Trams the benefit of my feedback.
Here’s a transcript of what I wrote:
Dear Yarra Trams,
Last Friday my wife and I decided to take the 86 tram (citybound) to a party in Gertude Street.
My wife calls the 86 a “colourful” tram and, insofar as this is a euphemism for any or all of “a little bit weird”, “often wet of floor”, “generally carrying at least one commuter who surreptitiously masturbates in transit”, etc, etc, she is right. We know what to expect when we hop on the 86 and, compared to taking a Metro train, the 86 is usually a pleasure – the occasional progress from one stop to the next alone is a hugely appealing differentiator.
On Friday night, though, we experienced something that even we (tolerant of the usual poo smells, early morning alcohol consumption of other passengers, and barnyard animals) found confronting.
We got on in Preston and immediately got our first “bit of 86”. A man of about 50, apparently drunk, confronted a person and asked theatrically “IS IT TO BE THAT WE ARE ENGAGED!?”
Do you know what this means? I don’t, but when it’s delivered like a line from quite a good production of King Lear, as it was in this instance, it’s strangely compelling. (By the way, I hope I’m not boring you with apparently minor details, but I know you probably get quite a few of these kind of complaint letters and most will be boring and some will lack the requisite level of explanation, and I wanted to make sure this one is neither mundane nor insubstantial.)
Anyway, the man’s target didn’t respond and he went on to the next person: “DO YOU ENGAGE!?”
Again, no response. This time he followed with “AN ANSWER IS REQUIRED!”
He was being quite aggressive in his manner, even if his language and delivery remained quasi-Shakespearean.
Still no response. Now the tram stopped, the doors opened and a man came on with his partner. “DO YOU ENGAGE?! WITH THE WORLD!? DO YOU?!” he screamed in the man’s face.
“Yes. Constantly,” replied the man, finding a seat and sitting down beside his partner.
This is what the inebriate seemed to be seeking and he sat down opposite the man. “AN ANSWER IS REQUIRED!” screamed he (“screamed he” seems more appropriate than “he screamed” in this case).
“Well, I’m afraid I have answered,” replied the gentleman with scrupulous courtesy. It wasn’t matched by a young fellow a few seats down who yelled “Leave the bloke alone, you idiot!”
This did it. The drunk swung around in his seat and hollered “SHUT UP! SHUT THE FUCK UP!” Still – and you have to give the man credit for this – he managed to sound like Christopher Lee playing a particularly unhinged villain.
He returned his attention to the polite gentleman and said, “You MUST engage!”
The gentleman said he didn’t appreciate being yelled at. There was a brief pause before the drunk leaned forward and began screaming abuse into the gentleman’s partner’s face. She seemed disgusted and the gentleman demanded the drunk stop.
He yelled a few more baritone expletives then found another victim: “ENGAGEMENT IS A MANDATED REQUIREMENT! THERE MUST BE ENGAGEMENT!”
This, plus louder and louder “FUCK OFF!”s went on and on down High Street.
At one point an 86 regular who we know as Biff Pelican (because that’s what he once introduced himself as), boarded the train carrying a half-finished bottle of fruity lexia and wearing the expression of a man not entirely sure where he was, what he was doing there or why his trousers were sodden. (He was also wearing what looked like carbonara sauce, and a few pieces of penne pasta in his beard, if that helps.) Within seconds of sitting down, he was face to face with the angry tram bully. Usually it is Biff Pelican making preposterous announcements to commuters and asking questions with no sensible answer (once I saw him bowl a loaf of bread down the aisle like a cricket ball and yell “Good area, Biff!” after it hit a woman hard in the leg), but he was out of his league here. It was like that horror movie sequel which starts with the giant sea monster from the first film being devoured whole by a sea monster twice its size. Biff was off at the very next stop.
After more appalling behaviour from the drunk, there was an intervention. A message over the tram’s PA, coming from Yarra Trams’ control room (or whatever you call it – I hope it’s “control room” or “HQ”) directed at the man, told him that he needed to settle down or risk arrest. He ignored it and a second announcement made it clear that the tram would be stopping at Clifton Hill where police would be waiting.
This was a relief to us, and I imagine to all of the suffering passengers. But only for a moment. Clifton Hill seemed suddenly to be several thousand kilometres away. Every pause at traffic lights or a stop seemed to go on endlessly and, all the while, the drunk man’s cacophonous nonsensical pronouncements and insults continued.
Several people couldn’t put up with it and clearly got off well before they were supposed to. At one stage the drunk followed a man around the tram for ten minutes demanding he “engage” with him. He was frequently threatening and there was a sense that at any moment he might become violent.
Finally we arrived at Clifton Hill. The tram stopped, the doors opened and… nothing happened. There were no police. We waited. The man continued his dramatic performance, always seemingly on the precipice of blowing a vital internal valve.
We waited for what must have been half an hour for the promised police. When we eventually saw them, it was far too late. In fact we weren’t even in the tram – or at Clifton Hill for that matter. The driver had asked everyone to disembark and board the tram behind us. Most (the ones who hadn’t got a taxi or a bus) had followed these instructions, but the drunk and a group of teenage boys remained (the boys put the man at the centre of a juvenile game, in which they played the macho heroes – “You wanna say that to our face, man?” – until the bloke got close to them and threatened them at which point they squealed like Justin Bieber fans and ran, arms flapping, to the other end of the tram. They then resumed the macho show, then squealed, went macho, squealed, went macho and so on). With the little smart alecs riling the nutcase, the tram continued on, the driver having said he hoped the police would “catch up”.
The police arrived AFTER we’d been informed over the PA (of the second tram) that the drunk had finally got off the tram in front and was no longer a danger.
Why did you say the police had been called when clearly they hadn’t? Why did the driver tell us the Yarra Trams HQ were “having trouble getting through”? (Having trouble getting through to the police? What – for 45 minutes?) Why did we see a car with Yarra Trams livery before we saw a police car? Why did we wait around like a stale bottle of piss hoping something might happen at Clifton Hill if the police hadn’t been contacted? Why was a man capable of intimidating the magisterial Biff Pelican allowed to roam around on a tram roaring threats and abuse at passengers for an hour or more?
By bringing up these questions with your inaction, you’ve demonstrated ineptitude of the Metro Trains variety. Sorry, I know that’s the worst insult a public transport organisation can have thrown at them, but it’s true.
I look forward to hearing your explanation – and if you could respond as entertainingly as I have complained, I would be most grateful.
I’ll let you know when I get a response.
They replied! And it may well be the best thing in the history of civilisation:
Already read it? Then…
Haught fact of the day
The myki ticketing system was recently voted The Biggest Piece of Shit in the History of Civilisation by every single newspaper of record and ratings agency in the world. And the United Nations. And the International Monetary Fund and the World Health Organization. And the Country Women’s Association. And every single university in the world.
And the Red Cross.
Grape Men quote of the day:
“You… you hard all you life, you know.”
“Yeah, I know what you mean, mate.”
“You work hard. Many hard. Many hard. But… you… don’t… you know… necessary… get what… what… ”
“You don’t get the respect.”
“That’s it. That’s it, mate. You don’t get the fuck respect you fuck deserve.”
“It’s bullshit, mate. I know. I know that all too well, mate.”
“It’s fuck horsehit.”
“It is. It is. You’re right. You’re right, mate. Aaaanyway. Let’s try to start this bloody lawnmower.”
“OK. But first I do fart and I do piss on Enzo’s car.”